If your internet feels slow or unreliable, a speed test is often the first place to start.
Whether you’re working from home, streaming, or just browsing, understanding your connection’s performance can help you work out whether there’s an issue or whether your setup simply isn’t suited to how you use the internet.
In this guide, we’ll explain how to run an internet speed test using a couple of simple methods, and what to look for when you get the results.
Before you start, make sure:
You can run a speed test on most devices, such as phones, tables, computers and laptops.
The easiest way to check your internet speed is to use the speed test built into this page.
Simply click Start below and the test will run automatically. There’s no need to open another website or download anything.
The test will measure:
It usually takes less than a minute to complete, and your results will appear on the screen once it finishes.
For the most accurate result, try to avoid using other devices or streaming services while the test is running.
If you prefer using your phone or tablet, speed test apps are widely available.
Search your app store for “internet speed test” and choose a well-reviewed app. Once installed, open it and start the test.
Apps are useful if:
A speed test usually shows three key figures:
Speed tests are useful, but they are not perfectly precise.
They measure performance at a specific moment in time, under specific conditions. That means results can vary from one test to the next, even on the same connection.
Several factors can affect accuracy, including:
Because of this, a single speed test should be treated as a snapshot, not a final verdict on your broadband.
For a more reliable picture, it’s best to:
Consistent results over multiple tests are far more meaningful than any one-off reading.
A slower result does not always mean there’s a fault.
Speed test results can be affected by:
Running the test more than once, or testing using an Ethernet cable if possible, can give a clearer picture.
Speed tests are a useful diagnostic tool, but they’re only part of the story.
Consistent performance, stability, and support matter just as much as headline speeds. Understanding your connection helps you ask the right questions and make informed decisions.
We encourage customers to understand how their broadband performs in real life, not just rely on advertised figures.
When there’s a problem, we look at:
That approach helps us recommend solutions that genuinely improve day-to-day reliability.
Running a speed test is quick, simple, and often reassuring.
Used properly, it gives you insight into how your broadband is performing and whether it’s right for how you live and work.
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